greenbean contact centre recruitment specialists branding

Supporting Tesco Bank contact centre through period of peak call volumes

Back to Blogs
Blog Img

Supporting Tesco Bank contact centre through period of peak call volumes

Several concurrent financial services legislative changes resulted in a sudden peak in call volumes at Tesco Bank. An urgent requirement for 45 additional heads was required on a temporary basis to ensure that service levels were maintained.  All candidates are to be fully compliant within a 2-week lead time.

The Scope

  • An initial 45 temporary Customer Service/Data Administrators with Credit Check, CIFAS and Disclosure Scotland clearance with a 2-week lead time to the start date

The Solution

  • Dual-branded attraction campaign design and management

  • Implementation of compliance and vetting team

  • Mobilised fully account-managed solution including on-site presence

  • Day-to-day temp management and line manager support

The Result

  • 100% fulfilment and compliance

  • Due to the success of the initial project, we were awarded preferred supplier status for the temporary workforce for the Newcastle site

  • We placed in excess of 150 temporary hires across Newcastle and Glasgow sites within a 12-month period- supporting FCA-led projects ranging from PPI to Persistent Debt as well as supplementing the permanent hiring model

“Within 1 week the greenbean team had sourced, interviewed, assessed and secured potential candidates in preparation for their start date. New candidates joined with clear expectations of the business and role, the calibre was exceptional, and the candidates supplied have been an asset to our business area during our most vulnerable time due to excessive customer demand. greenbean work exceptionally close to us and are always available for support and guidance where necessary”

Operations Manager - Tesco Bank

tesco bank logo

Why do I need a specialist contact centre recruitment partner?

You may have a high-performing talent acquisition team however there may be times such as a new product launch, legislative changes, or unplanned external factors when you need to bolster your internal resources. Having a strong relationship with a specialist contact centre recruitment partner enables you to quickly mobilise additional resources to mitigate any risk to service delivery. greenbean appreciates the need to establish a low-risk and robust solution that dovetails with your direct model without compromising on the quality of hire, or the candidate experience.

background bean 5

Looking to take the next step in your career?

Find a Job

background bean 6

Time to take a fresh look at talent acquisition?

Our Solutions