Impact on Contact Centres: Insights from The Martin Lewis Money Show on Latest FCA and Ofgem Regulations
Last evening, Kerri Rankin and I were privileged to experience firsthand a live TV event that directly aligns with the core issues facing the financial services and energy sectors, the Martin Lewi...
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Supporting Motor Finance Firms to Navigate Regulatory Shifts and Customer Demands
In the fast-paced and ever-changing motor finance sector, businesses are currently facing a pivotal moment, driven by enhanced regulatory oversight and escalating consumer expectations. The spotlig...
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Enhancing Recruitment Process: From Redesign to In-House Transition for Vanquis Bank
Vanquis Bank, which traces its roots back to Bradford in 1880, has witnessed remarkable growth, currently boasting a customer base of 1.7 million individuals. What began as a credit card pilot in ...
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Striking a Global-Local Balance: Creating a Multi-Channel Attraction Campaign for Worldpay
Worldpay by FIS is a leading provider of Card Payment Processing services worldwide and helps businesses of all sizes to collect payments. Scope Considering their ambitious growth plans for the G...
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Supporting Tesco Bank contact centre through period of peak call volumes
Several concurrent financial services legislative changes resulted in a sudden peak in call volumes at Tesco Bank. An urgent requirement for 45 additional heads was required on a temporary basis to...
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Sage UK bolstered technical support function with 40 temporary workers
Global software business Sage UK was undergoing a period of change and needed to rapidly ramp up its technical support function with an additional 40 FTE for a temporary period.The Scope40 temporar...
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RPO delivers c800 hires p.a.for Santander throughout the UK
Our relationship with Santander Operations grew organically over a 10-year period and we were successfully awarded the RPO contract for the end-to-end delivery of all appointments throughout the UK...
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Virtual assessment centre reduces time-to-hire at Tesco Bank
Due to the pandemic and its unique set of challenges, we looked at developing a Virtual Assessment Centre to guarantee an effortless recruitment drive for Tesco Bank. Our goal was to ensure that th...
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Dedicated contact centre set-up to support customers following announcement of CYBG/Virgin Money acquisition
We have worked in partnership with Virgin Money for several years to deliver contact centre recruitment. We were asked to support the set-up of a dedicated contact centre to handle enquiries from e...
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Recruitment, HR and Marketing working together at Darlington Building Society
Having undergone an exciting rebrand and about to embark on a sustained period of growth, Darlington Building Society identified the need for a professional recruitment partner to manage recruitme...
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