Compressed shift – 36 hours per week over 3 days (Friday–Sunday), between 12:00 – 00:00 Salary: £24,547 per year
Location: Sunderland City Centre, SR1 3AD – great transport links and hybrid working options after probation Start date: 23rd February 2025
Greenbean RPO is working in partnership with Ocado to recruit Customer Advisors for their award-winning Customer Hub in Sunderland. This is a fantastic opportunity to join a fast-paced, supportive environment and build a career in customer service.
About the role
As a Customer Advisor, you’ll be the friendly voice and helping hand for Ocado customers, supporting them across phone, email, and web chat. You’ll solve problems, answer questions, and make sure every customer interaction leaves a positive impression.
You’ll also work closely with your team, because we know collaboration is key to delivering great service.
What’s in it for you?
Structured training – 3-week induction + 1-week post-training academy
Career development – ongoing coaching, upskilling and growth opportunities
Benefits – pension, life assurance, income protection, healthcare cash plan, dental insurance, Cycle to Work scheme
Time off – 25 days annual leave + 5 bank holidays + birthday leave
Colleague perks – M&S and Ocado discounts
Who we’re looking for
Friendly and confident communicators who genuinely enjoy helping people
Comfortable with IT and working across multiple communication channels
Calm, organised, and professional under pressure
Motivated to learn and grow in a fast-paced business
How to apply
If you’re successful, you’ll be invited to an Assessment Centre in Sunderland. This includes:
A chat with a Team Manager
A short, laptop-based task to show your skills in action
Everyone’s welcome Ocado is an equal opportunities employer. If you need any reasonable adjustments during the recruitment process, please let us know.
