Our relationship with Santander Operations grew organically over a 10-year period and we were successfully awarded the RPO contract for the end-to-end delivery of all appointments throughout the UK. Challenged with the unknown silent brand of the bank Geoban, now known as Santander Operations, as well as uncompetitive salaries and stakeholder concerns around off-contract spending and compliance.

The Scope

Implementation & management of UK-wide RPO model for all permanent, interim, and temporary appointments c 800 hires per annum.

Multi-site: Milton Keynes, Glasgow, Manchester, Leicester, Bradford, Leeds, Sheffield, Teesside, and Newcastle across 6 business areas:

• Governance & Control: Operational Risk, Corporate & Retail Risk, Litigation

• Technical Support: SAS Contractors, Developers, Data/Business Analysts, Data Quality, Programme Management including PMO Leads and Change Managers

• Human Resources: Resourcing, Learning & Development and Reward

• Graduate Recruitment Programme

• Retail & Corporate Operations: ISA, Mortgage Servicing & Processing, Financial Crime, Payment Operations

• Customer Contact, Collections & Recoveries: Card Collections, Mortgage Collections, Credit Card Servicing, Insurance, PPI, Complaints

The Solution

• On-site Talent Acquisition Business Partner model with bespoke attraction, onboarding & talent pooling strategy for each operational site

• National key stake-holder roadshow programme to build & enhance stakeholder engagement

• Off-site central resource team and HO functions such as marketing, compliance, and MI reporting

• Robust second-tier supply chain management and engagement

• Integrated Flexible Workforce Management process for temporary and interim hires

• Diversity & Inclusion strategy to include community-based engagement

• ATS technology deployment to drive compliance, visibility, and security through real-time MI

The Result

• 100% fulfilment on specialist hires across 9 UK-wide locations

• Reduction in overall attraction costs by 95% in first 3 years

• Fully engaged stakeholders and supply chain

• 100% audit compliance and governance – no off-contract spend

“The relationship works on a partnership basis with an open approach, transparency in commercials and the ethos that both teams deliver 100%. The greenbean team is professional, takes ownership and is a great representation of our employment brand.”

Director of Operations, Santander Operations

Why do I need RPO? 

Rethink the way you recruit, optimise your approach to hiring talent and keep abreast of the latest tools and legislation.

​How will it benefit me? 

Measurement is intrinsic to the success of our work, demonstrating what works and where to improve, while informing future approach to resourcing processes and strategy.

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