Talking Talent with NECCA: Inside Award-Winning Contact Centres

​Talking Talent with NECCA: Inside Award-Winning Contact Centres

Registration is now open for the next in our series of Talking Talent with NECCA: Inside Award-Winning Contact Centres events, hosted by multi-award-winning Xplor Technologies.

Best Practice Visit: Xplor Technologies
Wednesday 29th April
Xplor Technologies, 1st Floor, Central Square South, Orchard Street, Newcastle, NE1 3AZ

Coffee and conversation from 8.30 am
Close at 11.00 am

At last year’s North East Contact Centre Awards, Xplor achieved an impressive hat-trick, winning Support Team, Learning and Development Team, and Best CX Strategy and Transformation. Three categories that reflect strength across people, performance and customer experience.

This exclusive morning session gives you the opportunity to step inside their Newcastle Centre of Excellence and hear directly from the teams behind those award-winning entries.

You will gain insight into:

• Who Xplor Technologies are and the markets they serve
• Their award-winning journey and what sets their entries apart
• How the Service Excellence Team delivers outstanding support and drives continuous improvement
• How the Operational Learning Team builds capability, engagement and performance
• The thinking behind their CX strategy and transformation
• How they plan to maintain momentum and continue raising standards

The morning will include presentations from each of the winning teams, time for Q&A, and a tour of their contact centre operation.

These sessions are designed to share practical learning, open discussion and ideas you can take back into your own operation. Whether you are preparing an entry, refining your strategy, or simply keen to see how another leading centre operates, this is a valuable opportunity to learn from peers across the region.

Places are limited to encourage meaningful conversation and networking.

NB: To protect the value of the session for operational attendees, we are unable to offer places to third-party suppliers, with the exception of official NECCA sponsors.

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