The Contact Centre Conundrum: Can Focused Recruitment and Training Reverse the Declining Customer Satisfaction?
The latest UK Customer Satisfaction Index (UKCSI) from the Institute of Customer Service paints a stark picture. It reveals the sharpest drop in customer satisfaction since 2008 and the worst score...Read more
greenbean Launches GROW Programme - An Innovative Recruitment & Training Solution for the Contact Centre Industry
greenbean, a leading recruitment partner in the contact centre industry, in association with The Forum Learning Academy, is thrilled to introduce GROW (Get Ready for Opportunities at Work). This un...Read more
greenbean welcomes Sarah Hunt as Associate Director of Client Solutions
Sarah Hunt appointed to launch the contact centre training programme, GROW, and new Talent Advisory Services. Greenbean is delighted to announce the appointment of Sarah Hunt as Associate Direct...Read more