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Blogs in GROW

Leap Year Blog

Leap into success with GROW

Once every four years, Leap Day, or February 29th, presents a unique opportunity for change, transformation, and celebration. The concept comes from the Gregorian calendar: the time taken for the E...

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Robyn

2024 Strategy for Contact Centre Recruitment and Retention with Learnboarding

As we step into 2024, it's essential for businesses, particularly those in the customer service industry, to reevaluate their recruitment and retention strategies. A recent Institute of Customer Se...

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Transforming Recruitment in the Contact Centre Industry

​In a recent bonus episode of Talking Talent, Julie Mordue was joined by two prominent figures from the contact centre industry: Sarah Hunt, and Chris Rainsforth. The focus of the conversation re...

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Sarah Rsz

The Contact Centre Conundrum: Can Focused Recruitment and Training Reverse the Declining Customer Satisfaction?

The latest UK Customer Satisfaction Index (UKCSI) from the Institute of Customer Service paints a stark picture. It reveals the sharpest drop in customer satisfaction since 2008 and the worst score...

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greenbean Launches GROW Programme - An Innovative Recruitment & Training Solution for the Contact Centre Industry

greenbean, a leading recruitment partner in the contact centre industry, in association with The Forum Learning Academy, is thrilled to introduce GROW (Get Ready for Opportunities at Work). This un...

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Leanne Sarah Hunt Appointment

greenbean welcomes Sarah Hunt as Associate Director of Client Solutions

​​Sarah Hunt appointed to launch the contact centre training programme, GROW, and new Talent Advisory Services. Greenbean is delighted to announce the appointment of Sarah Hunt as Associate Direct...

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