Are you looking for an opportunity to join a dynamic team in a fast-paced environment? Greenbean is recruiting on behalf of a renowned energy supplier in Bury for a Customer Service Delivery Coordinator. If you thrive in a role that requires precision, multitasking, and exceptional customer service skills, this could be the perfect opportunity for you.

You will be working Monday to Friday, 8:30 am – 5:00 pm, with a competitive salary of £24,000 – £25,000 + bonus + benefits, plus excellent career development opportunities.

What’s in it for you?

This role offers a fantastic benefits package, including:

• Salary: £24,000 – £25,000 + annual bonus (based on company and personal performance)

• Holidays: 25 days plus bank holidays

• Flexitime

• Free parking

• Casual dress code

• Company events

• Company pension

• Health & wellbeing programme

• On-site gym

Key Responsibilities:

• Act as the primary point of contact for key clients via telephone, email, and live chat

• Accurately process customer requests in a timely manner

• Proactively resolve customer queries, ensuring high satisfaction levels

• Ensure accurate data entry and setup of customer accounts

The Ideal Candidate:

We are looking for someone with:

• Strong written and verbal communication skills

• Excellent multitasking abilities to manage a high volume of tasks efficiently

• A meticulous eye for detail and a commitment to accuracy

• A customer-focused approach, ensuring a positive experience at all times

• Problem-solving skills to address customer inquiries effectively

• The ability to work collaboratively within a team environment

• Proficiency in MS Excel and Outlook

• A proactive mindset with the ability to identify and implement process improvements

Greenbean is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy. 

If this sounds like the right role for you, apply today, and a member of our team will be in touch!