Building a new customer hub for Ocado in a candidate short market
In early 2021, Ocado Retail Limited (ORL), a joint venture between Ocado Group and Marks & Spencer Group, were experiencing a period of significant growth and were challenged with attracting and on...
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Supporting Tesco Bank contact centre through period of peak call volumes
Several concurrent financial services legislative changes resulted in a sudden peak in call volumes at Tesco Bank. An urgent requirement for 45 additional heads was required on a temporary basis to...
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RPO delivers c800 hires p.a.for Santander throughout the UK
Our relationship with Santander Operations grew organically over a 10-year period and we were successfully awarded the RPO contract for the end-to-end delivery of all appointments throughout the UK...
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