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Building a new customer hub for Ocado in a candidate short market

In early 2021, Ocado Retail Limited (ORL), a joint venture between Ocado Group and Marks & Spencer Group, were experiencing a period of significant growth and were challenged with attracting and on...

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Quorum Building

Supporting Tesco Bank contact centre through period of peak call volumes

Several concurrent financial services legislative changes resulted in a sudden peak in call volumes at Tesco Bank. An urgent requirement for 45 additional heads was required on a temporary basis to...

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Sage UK bolstered technical support function with 40 temporary workers

Global software business Sage UK was undergoing a period of change and needed to rapidly ramp up its technical support function with an additional 40 FTE for a temporary period.The Scope40 temporar...

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Xplor Blog

Building a new multilingual service centre for Xplor

​Xplor, a global leader in the provision of enterprise software, payments, and commerce-enabling solutions for the health & fitness industry, selected Newcastle city centre as the location for its ...

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Call Centre Digital Bank

Virtual assessment centre reduces time-to-hire at Tesco Bank

Due to the pandemic and its unique set of challenges, we looked at developing a Virtual Assessment Centre to guarantee an effortless recruitment drive for Tesco Bank. Our goal was to ensure that th...

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MSP to suit the needs of each business area for Morrisons Data Services

​​With nearly 3,000 employees, Morrison Data Services (MDS) is the largest independent multi-utility metering services company operating in the UK. Business expansion and change at MDS have been si...

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Darlington

Recruitment, HR and Marketing working together at Darlington Building Society

​Having undergone an exciting rebrand and about to embark on a sustained period of growth, Darlington Building Society identified the need for a professional recruitment partner to manage recruitme...

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Dedicated contact centre set-up to support customers following announcement of CYBG/Virgin Money acquisition

We have worked in partnership with Virgin Money for several years to deliver contact centre recruitment. We were asked to support the set-up of a dedicated contact centre to handle enquiries from e...

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