Mastering Peak Demand: Uncompromised Customer Experience with Temporary Workers this Festive Season
As the most wonderful time of the year approaches, business leaders encounter both excitement and challenges. This is particularly true in contact centre operations that deal with fluctuations in ...
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Recruitment Partnership Supports Creation of NEW Manufacturing Facility for Magna Exteriors
greenbean worked in partnership with Magna Exteriors from March 2019 to August 2021 to support the landing and creation of their new Sunderland site. ScopeWhilst Magna was an established manufactur...
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Highlights from Talking Talent with Martin Teasdale, founder of Get Out of Wrap
Martin Teasdale is the founder of the Get Out of Wrap (GOOW) podcast, GOOW TV, and the Team Leader Community. He created the UK's first podcast solely designed for the contact centre community four...
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Digital Transformation in the Contact Centre: Insights from Customer Experience Transformation Expert, Mark Nichols
Whilst digital transformation accelerated at pace for many businesses throughout the pandemic, many leaders put their plans on hold. We asked a highly experienced customer experience transformation...
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Delivering 120 Compliant Temporary Customer Service Workers to Atos
Atos SE (Societas Europaea) is a leader in digital services with clients across Defence, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, an...
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Filling Critical Roles to Boost Performance at Northumbrian Water
Northumbrian Water Limited (NWL) is a water company in the United Kingdom, providing mains water and sewerage services in the English counties of Northumberland, Tyne and Wear, Durham, and parts of...
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Developing the Talent Value Proposition for CCW
Consumer Council for Water (CCW) is an independent organisation that advocates for water consumers in England and Wales. Since 2005, they have helped thousands of consumers resolve complaints again...
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Delivering a Successful Recruitment Solution for Northern Powergrid
Northern Powergrid is responsible for managing the electricity network that powers everyday life for more than 8 million people across 3.9 million homes and businesses in the North East, Yorkshire,...
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