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​Ruby Speaking: Unveiling the Reality of Contact Centres

As a riveting narrative and sharp social commentary, ITVX's new series ‘Ruby Speaking’ is re-igniting conversations about the realities of working in a contact centre. Set within the fictional Hell...

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Sarah Rsz

The Contact Centre Conundrum: Can Focused Recruitment and Training Reverse the Declining Customer Satisfaction?

The latest UK Customer Satisfaction Index (UKCSI) from the Institute of Customer Service paints a stark picture. It reveals the sharpest drop in customer satisfaction since 2008 and the worst score...

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