• Blog

3 steps to improve employee engagement and reduce attrition in your contact centre

High attrition can put pressure on your entire department, leading to increased recruitment costs, more time spent on training and induction, and stress on established team members caused by resour...

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• Blog

How a strong recruitment strategy can increase team engagement

Employee engagement has a huge influence on the success of a company. Research by Korn Kerry suggests that  companies with high levels of engagement show turnover rates are 40% lower than companies...

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• Blog

5 ways to increase your value and influence at work

It’s easy to feel that if you had more responsibility or were more senior, you’d be able to achieve more in your role. Fortunately, most of the limitations on a person’s professional influence are ...

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