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Blogs in Blog

Martin Lewis

Impact on Contact Centres: Insights from The Martin Lewis Money Show on Latest FCA and Ofgem Regulations

​Last evening, Kerri Rankin and I were privileged to experience firsthand a live TV event that directly aligns with the core issues facing the financial services and energy sectors, the Martin Lewi...

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Chloe Blog

Supporting Motor Finance Firms to Navigate Regulatory Shifts and Customer Demands

In the fast-paced and ever-changing motor finance sector, businesses are currently facing a pivotal moment, driven by enhanced regulatory oversight and escalating consumer expectations. The spotlig...

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Turn your Blue Monday Green

As we head into the new year, many people are hit with the dreaded “Blue Monday” feeling, which is often known as the most depressing day of the year. After the whirlwind of Christmas, a lot of us...

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Abi And Leanne

Finishing my Digital Marketing Apprenticeship

​6 months on from my last blog, I am now one year into my Level 3 Digital Marketing apprenticeship and nearing the end. As I approach the final stretch towards my end point assessment, I find mysel...

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Embracing Allyship in the Workplace: Celebrating Pride Month 

In today's ever-evolving world, fostering an inclusive environment is not just a choice, but a necessity. Let's start by understanding what it truly means to be an ally. An ally is someone who acti...

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Matrin Blog Image

Building Resilience and Fostering Connections in the Contact Centre

Welcome to Part Two of the serialisation of my career journey. In this installment, we delve deeper into the pivotal lessons and experiences that have shaped my understanding of the contact centre ...

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Matrin T

Highlights from Talking Talent with Martin Teasdale, founder of Get Out of Wrap

Martin Teasdale is the founder of the Get Out of Wrap (GOOW) podcast, GOOW TV, and the Team Leader Community. He created the UK's first podcast solely designed for the contact centre community four...

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Mark Nicols Re Sized

Digital Transformation in the Contact Centre: Insights from Customer Experience Transformation Expert, Mark Nichols

Whilst digital transformation accelerated at pace for many businesses throughout the pandemic, many leaders put their plans on hold. We asked a highly experienced customer experience transformation...

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Top Tips for Neuroinclusive Recruitment Practice

There are obstacles in typical recruitment processes that may place neurodivergent candidates at a disadvantage. But what is neuroinclusive recruitment? We take a closer look at the unintentional b...

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Greenbean Office 101022 99

National Apprenticeship Week 2023

​In celebration of National Apprenticeship Week, I wanted to share my first 6 months as a Digital Marketing Apprentice.​I always knew that I would follow the apprenticeship route after completing m...

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