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Neuroinclusive Recruitment: Tapping into the Neurodiverse Talent Pool

There are obstacles in typical recruitment processes that may place neurodivergent candidates at a disadvantage. But what is neuroinclusive recruitment? We take a closer look at the unintentional b...

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3 Powerful Ways to Elevate your Employer Brand and Attract Top Talent

​Your employer brand is an essential driver of growth.​The ability to consistently and quickly fill vacancies with high-quality talent ensures that your company is ready and able to take advantage ...

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Martin Lewis

Impact on Contact Centres: Insights from The Martin Lewis Money Show on Latest FCA and Ofgem Regulations

​Last evening, Kerri Rankin and I were privileged to experience firsthand a live TV event that directly aligns with the core issues facing the financial services and energy sectors, the Martin Lewi...

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Chloe Blog

Supporting Motor Finance Firms to Navigate Regulatory Shifts and Customer Demands

In the fast-paced and ever-changing motor finance sector, businesses are currently facing a pivotal moment, driven by enhanced regulatory oversight and escalating consumer expectations. The spotlig...

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Turn your Blue Monday Green

As we head into the new year, many people are hit with the dreaded “Blue Monday” feeling, which is often known as the most depressing day of the year. After the whirlwind of Christmas, a lot of us...

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Abi And Leanne

Finishing my Digital Marketing Apprenticeship

​6 months on from my last blog, I am now one year into my Level 3 Digital Marketing apprenticeship and nearing the end. As I approach the final stretch towards my end point assessment, I find mysel...

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Recruitment Process Outsourcing (RPO): 10 Challenges It Can Solve

Recruitment process outsourcing (RPO) is a strategic solution that allows organisations to outsource all or part of their recruitment activities to an external provider. By partnering with an RPO p...

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Embracing Allyship in the Workplace: Celebrating Pride Month 

In today's ever-evolving world, fostering an inclusive environment is not just a choice, but a necessity. Let's start by understanding what it truly means to be an ally. An ally is someone who acti...

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Building Resilience and Fostering Connections in the Contact Centre

Welcome to Part Two of the serialisation of my career journey. In this installment, we delve deeper into the pivotal lessons and experiences that have shaped my understanding of the contact centre ...

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Matrin T

Highlights from Talking Talent with Martin Teasdale, founder of Get Out of Wrap

Martin Teasdale is the founder of the Get Out of Wrap (GOOW) podcast, GOOW TV, and the Team Leader Community. He created the UK's first podcast solely designed for the contact centre community four...

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