Five ways to help transform your sales teams’ capabilities
Contact Centre enthusiast, Garry Gormley shares his Top Tips on how to transform performance within your sales contact centre.Having worked in sales and service contact centres for 20 years, I unde...
Read moreThe Benefits of outsourcing recruitment via RPO
Internal recruitment teams may have multiple priorities at any one time, and across various departments within the business. The talent landscape has changed over the past two years. In a candidate...
Read moreThe intrinsic link between customer and candidate experience
I’m a Customer Experience (CX) Director with a few years under my belt and a track record in transforming customer journeys. Having recently looked to hire into my team, I applied the same princip...
Read moreVirtual interviews – are they here to stay?
The pandemic has taught us a lot of things and has allowed us to adapt and accommodate different ways of doing the job, particularly when it comes to utilising digital platforms. In this case, empl...
Read moreIs the UK ready for a 4-day week?
Over the past couple of years, the traditional working environment has changed for millions of people. So many have gone from entering the same office day in, day out, to either exclusively working...
Read moreWiden your talent pool with an inclusive culture that attracts neurodiversity
There is currently a skills shortage in the UK jobs market, and employers are having to cast their net far and wide to find the best talent for their business. In a candidate-led market, employers ...
Read more5 ways to bring job crafting to the contact centre
As a society, and in business, people embrace opportunities for the personalisation of products and services. We enjoy, and value, having our own personal style, beliefs and passions reflected in w...
Read moreThe evolution of the customer and employee experience
As organisations reflect on key learnings and insight gained over the last couple of years and continue to navigate the ‘new normal’, how have the roles of Customer and Employee Experience evolved?...
Read moreShaping a flexible workforce for the future
Matt Lazenby caught up with one of the UK’s contact centre thought leaders to hear his views on the key challenges and opportunities faced by businesses, and what it means to shape a flexible workf...
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