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Contact Centre

Contact Centre

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We understand the importance of the contact centre to deliver a world-class customer experience.

Bringing 20 years of expertise in frontline, operational and senior contact centre recruitment, we partner with some of the most respected brands in the industry.

Talent Landscape

We understand the challenges faced in the contact centre industry and are here to provide market intelligence, insight, and advice on the current talent landscape, whilst bringing to life your employer brand proposition to attract the talent you need to deliver a world-class customer experience.

When you partner with greenbean, we bring you access to our unrivalled network, so that when you need talent with specific skills from within your industry, we have it covered.

Typically, we recruit temporary, contract, and permanent staff within the following areas:

  • Customer Service/Complaints/Collections Advisors

  • Team Leaders/Coaches

  • Operations Management

  • Planning/Real-time/WFM

  • Quality/Compliance

  • Customer Insight/CX/Continuous Improvement

Senior & Executive Appointments

The requirement to add to a senior leadership team typically arises at times of significant business transformation and change. Our team has an exceptional track record in delivering Heads of Department to director-level appointments within the contact centre sector.

Our long-standing relationships with the most talented leaders in their field make us the perfect recruitment partner for businesses looking to make a senior appointment. Our real-time network ensures we engage with the best talent during the optimum time in their careers.

Career of Choice

We understand the true value of those working in the service industry, and that attracting and retaining talented people will be vital to the economy's recovery. We are proud sponsors of the North East and UK National Contact Centre Awards and are committed to a sustainable approach when engaging a new generation of talent to contact centre careers and promoting it as a 'career of choice'.

Find out more

Learn about the brands we've partnered with and types of roles we've recruited for in our brochure below.​

  • Quote

    ​“greenbean exceeded our expectations in this campaign and we know this model now works for our business. We look forward to continuing to work with greenbean.”

    VP Services, Sage UK Ltd
  • Quote

    “The relationship works on a partnership basis with an open approach, transparency in commercials and the ethos that both teams deliver 100%. The greenbean team is professional, takes ownership and is a great representation of our employment brand.”

    Client , Director of Operations
  • Quote

    ​“Whilst this was a project of many moving parts, for me it was flawlessly delivered by the greenbean team.”

    Client , Head Of Talent Acquisition

Jobs in Contact Centre

Customer Service Advisor - Evenings

Newcastle upon Tyne

Promised yourself this is the last Christmas you’ll work long hours and be on your feet all day in hospitality or retail? Want every weekend free? ...

Apply

Contact Centre Manager

Sunderland

Gentoo is looking to appoint a Contact Centre Manager to a newly created role to lead their exciting journey to transform their Contact Centre serv...

Apply

Fraud Operations Associate

Leeds

We’re looking for several Fraud Operations Associates to play an instrumental part in educating and supporting customer who havs been a victim of f...

Apply

Customer Care Coordinator

Leeds

Do you have customer service experience within a contact centre environment? Are you looking for a hybrid-working role where you may spend up to ha...

Apply

Claims Support Agent - hybrid-working

North Tyneside

We are looking for a Claims Support Agent to join our team at Quorum Park, North Tyneside. This role is working Monday - Friday between the hours o...

Apply

Customer Service Advisor

Lancashire

​We are working with a client based in Lancashire to recruit a number of Customer Service Advisors on a temporary ongoing basis, potentially leadin...

Apply

Claims Hander - Third-Party Assist

North Tyneside

​We have opportunities for Claims Handlers to join Tesco Bank's Third-Party Assist team on a permanent basis. This role has a starting salary of £2...

Apply

Claims Handler - Motor Third-Party Settlement

North Tyneside

​We're looking for Claims Handlers to join Tesco Bank's motor third-party settlement team on a permanent basis. With a starting salary of £23,500 u...

Apply
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