Combatting Contact Centre Attrition: Modern Recruitment Tactics for Today’s Workforce
In a recent Contact Babel report, a concerning 12% of contact centres noted that over a quarter of their new recruits left within their first three months. Such a statistic prompts crucial questio...
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Don't Play Roulette with Your Recruitment: The Importance of Pre-Employment Background Checks
In today's competitive and fast-paced business environment, the recruitment process can be a challenging task. But the urgency to hire shouldn't lead to cutting corners, especially when it comes t...
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How do you know if your recruitment process is ‘Kenough?’ Lessons Inspired by the New Barbie Film
The latest Barbie film is more than just an animated adventure. It carries a myriad of lessons not only for its young audience, but also for organisations seeking to attract, hire, and retain top...
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greenbean welcomes Sarah Hunt as Associate Director of Client Solutions
Sarah Hunt appointed to launch the contact centre training programme, GROW, and new Talent Advisory Services. greenbean is delighted to announce the appointment of Sarah Hunt as Associate Dir...
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Enhancing Recruitment Process: From Redesign to In-House Transition for Vanquis Bank
Vanquis Bank, which traces its roots back to Bradford in 1880, has witnessed remarkable growth, currently boasting a customer base of 1.7 million individuals. What began as a credit card pilot in ...
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Developing the Talent Value Proposition for CCW
Consumer Council for Water (CCW) is an independent organisation that advocates for water consumers in England and Wales. Since 2005, they have helped thousands of consumers resolve complaints again...
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Delivering a Successful Recruitment Solution for Northern Powergrid
Northern Powergrid is responsible for managing the electricity network that powers everyday life for more than 8 million people across 3.9 million homes and businesses in the North East, Yorkshire,...
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Building a new customer hub for Ocado in a candidate short market
In early 2021, Ocado Retail Limited (ORL), a joint venture between Ocado Group and Marks & Spencer Group, were experiencing a period of significant growth and were challenged with attracting and on...
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Building a new multilingual service centre for Xplor
Xplor, a global leader in the provision of enterprise software, payments, and commerce-enabling solutions for the health & fitness industry, selected Newcastle city centre as the location for its ...
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Recruitment, HR and Marketing working together at Darlington Building Society
Having undergone an exciting rebrand and about to embark on a sustained period of growth, Darlington Building Society identified the need for a professional recruitment partner to manage recruitme...
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