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Blogs in contact centre

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Senior, specialist and volume recruitment for Verisure's new centre of excellence

Verisure, Europe’s leading supplier of Smart Alarms for homes and businesses were looking to relocate its contact and alarm receiving centre out of London in a move that would enable them to attra...

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Call Centre Digital Bank

Virtual assessment centre reduces time-to-hire at Tesco Bank

Due to the pandemic and its unique set of challenges, we looked at developing a Virtual Assessment Centre to guarantee an effortless recruitment drive for Tesco Bank. Our goal was to ensure that th...

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Quorum Building

MSP solution supports Tesco Bank through peak demand

Several concurrent financial services legislative changes resulted in a sudden peak in call volumes at Tesco Bank. An urgent requirement for 45 additional heads was required on a temporary basis to...

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Building a new multilingual service centre for Xplor

​Xplor, a global leader in the provision of enterprise software, payments, and commerce-enabling solutions for the health & fitness industry, selected Newcastle city centre as the location for ...

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Sage UK bolstered technical support function with 40 temporary workers

Global software business Sage UK was undergoing a period of change and needed to rapidly ramp up itsr technical support function with an additional 40 FTE for a temporary period.The Scope40 tempora...

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Building a new customer hub for Ocado in a candidate short market

In early 2021, Ocado Retail Limited (ORL), a joint venture between Ocado Group and Marks & Spencer Group, were experiencing a period of significant growth and were challenged with attracting an...

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