Could a poor candidate experience have an impact on customer service?
The quality of a candidate’s experience can greatly influence a candidate's decision to join your company as well as the level of service they will offer to your customers. After all, how can you ...
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Get Out of Wrap - How it all began
I am so excited to be working with contact centre recruitment specialists greenbean, to create an ongoing guest blog. Those who know me will agree I am a passionate advocate for the call & conta...
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Senior, specialist and volume recruitment for Verisure's new centre of excellence
Verisure, Europe’s leading supplier of Smart Alarms for homes and businesses were looking to relocate its contact and alarm receiving centre out of London in a move that would enable them to attra...
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Building a new customer hub for Ocado in a candidate short market
In early 2021, Ocado Retail Limited (ORL), a joint venture between Ocado Group and Marks & Spencer Group, were experiencing a period of significant growth and were challenged with attracting and on...
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Supporting Tesco Bank contact centre through period of peak call volumes
Several concurrent financial services legislative changes resulted in a sudden peak in call volumes at Tesco Bank. An urgent requirement for 45 additional heads was required on a temporary basis to...
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Sage UK bolstered technical support function with 40 temporary workers
Global software business Sage UK was undergoing a period of change and needed to rapidly ramp up its technical support function with an additional 40 FTE for a temporary period.The Scope40 temporar...
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Building a new multilingual service centre for Xplor
Xplor, a global leader in the provision of enterprise software, payments, and commerce-enabling solutions for the health & fitness industry, selected Newcastle city centre as the location for its ...
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Virtual assessment centre reduces time-to-hire at Tesco Bank
Due to the pandemic and its unique set of challenges, we looked at developing a Virtual Assessment Centre to guarantee an effortless recruitment drive for Tesco Bank. Our goal was to ensure that th...
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