Banner Default Image

Blogs in Guest Blogger

People 3370833 1920

The intrinsic link between customer and candidate experience

I’m a Customer Experience (CX) Director with a few years under my belt and a track record in transforming customer journeys.  Having recently looked to hire into my team, I applied the same princip...

Read more
Future Connected Office

Is the UK ready for a 4-day week?

Over the past couple of years, the traditional working environment has changed for millions of people. So many have gone from entering the same office day in, day out, to either exclusively working...

Read more
Kerri Tom 4

5 ways to bring job crafting to the contact centre

As a society, and in business, people embrace opportunities for the personalisation of products and services. We enjoy, and value, having our own personal style, beliefs and passions reflected in w...

Read more
Adobe Stock 150625719

The evolution of the customer and employee experience

As organisations reflect on key learnings and insight gained over the last couple of years and continue to navigate the ‘new normal’, how have the roles of Customer and Employee Experience evolved?...

Read more
Woman Post It Notes On Window

Shaping a flexible workforce for the future

Matt Lazenby caught up with one of the UK’s contact centre thought leaders to hear his views on the key challenges and opportunities faced by businesses, and what it means to shape a flexible workf...

Read more
Search by
Search by blog tags
background bean 5

Looking to take the next step in your career?

Find a Job

background bean 6

Time to take a fresh look at talent acquisition?

Our Solutions