Supporting Tesco Bank contact centre through period of peak call volumes
Several concurrent financial services legislative changes resulted in a sudden peak in call volumes at Tesco Bank. An urgent requirement for 45 additional heads was required on a temporary basis to...
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Virtual assessment centre reduces time-to-hire at Tesco Bank
Due to the pandemic and its unique set of challenges, we looked at developing a Virtual Assessment Centre to guarantee an effortless recruitment drive for Tesco Bank. Our goal was to ensure that th...
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