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Blogs in utilities

Martin Lewis

Impact on Contact Centres: Insights from The Martin Lewis Money Show on Latest FCA and Ofgem Regulations

​Last evening, Kerri Rankin and I were privileged to experience firsthand a live TV event that directly aligns with the core issues facing the financial services and energy sectors, the Martin Lewi...

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Filling Critical Roles to Boost Performance at Northumbrian Water

Northumbrian Water Limited (NWL) is a water company in the United Kingdom, providing mains water and sewerage services in the English counties of Northumberland, Tyne and Wear, Durham, and parts of...

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Senior, specialist and volume recruitment for Verisure's new centre of excellence

Verisure, Europe’s leading supplier of Smart Alarms for homes and businesses were looking to relocate its contact and alarm receiving centre out of London in a move that would enable them to attra...

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Mitigating the risk to fulfilment for leading utilities provider npower

Following a challenging period for npower, greenbean was engaged to attract and deliver 40 permanent Customer Advisors to manage increased call volumes.  Uncertainty in the utility market combined ...

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MSP to suit the needs of each business area for Morrisons Data Services

​​With nearly 3,000 employees, Morrison Data Services (MDS) is the largest independent multi-utility metering services company operating in the UK. Business expansion and change at MDS have been si...

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